Return & Replacement Policy
At Earthroot, we takepride in delivering fresh, safe, and quality spices to your doorstep. If thereis an issue with your order, we’re happy to help.
1. Damaged, Incorrect or Missing Product:
If you receive a damaged, incorrect, or missing product, please contact us within 2 days of delivery at care@earthroot.in.
Please share: Order number
Invoice Photos of the outer package
Photos of the product and/or opened package
Once we review the issue, we will arrange are placement at no additional cost.
2. Product Quality Issue:
If you believe your product is spoiled or has a quality issue, please contact us within 2 days of delivery at care@earthroot.in.
Please provide your order number, invoice,and clear photos of the product. Our team will review the concern and guide youthrough the next steps.
3. Returns:
Due to the food safety and hygiene natureof our products, we do not accept returns of opened or used spices.
For an unopened and unused product, please contact us at care@earthroot.in within 14 days of delivery. The product must begin its original, unopened packaging and condition.
4. Refunds:
If a refund is approved, it will beprocessed to the original payment method after the returned product has beenreceived and inspected.
Refunds generally take 5–7 business days toreflect in your account, depending on your bank or payment provider.
5. Response & Resolution:
Our customer care team will respond within24–48 hours of receiving your request and will assist you with the resolution.
Need help?
📧 care@earthroot.in We’re always here to make your Earthroot experience simple and satisfying.